Support
Tell us what's going on.
Three ways through, all staffed by the same small team. Pick whichever suits you — nothing here is a queue you get stuck in.
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Discord
The fastest route by a wide margin. Open a support ticket, ask the community, or catch us in the open channels.
Join the server -
Email
Write to us directly if you'd rather use your own mail client, or need a paper trail.
help@aki-labs.com -
The form below
Asks the questions we'd otherwise have to email you back about. Best when something's broken.
Start writing
Write us a ticket
Pick a topic and the form asks for exactly what that team needs — no more, no less. Everything you type is assembled into the message on the right, so you can read it before it goes anywhere.
What happens to what you send
Messages to help@aki-labs.com are handled through Proton Mail. We keep your message and our reply for as long as it's useful to support you, and we don't use it for anything else. The detail is in our privacy policy.
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Aki Laboratories Limited
124–128 City Road
London EC1V 2NX
England - Company number
- 14904443